PLDT MyDSL is my new ISP
Just recently, I decided to make a switch. I was convinced then that Globelines was the best choice after reading many recommendations on it. However, when I did “ISP crawling” last week, I ended up subscribing with PLDT MyDSL instead.
I just submitted my application yesterday but I already have my new connection now. That was fast! I applied for Plan 999, with download speed up to 384 kbps for a monthly fee of Php 999.00. I also took advantage of their free installation promo. Apparently, Jhay was right. The connection speed depends on the local area where you are located.
I saw a big difference between the download speed of Smart Bro and PLDT MyDSL. With the former, I had never achieved my desired speed which was up to 384 kbps. I only had up to 250 kbps. With PLDT MyDSL, I am paying for a download speed of up to 384kbps yet I am getting the a much higher speed. Further, online video streaming was a hassle before because I had to wait for a clip to load completely to get uninterrupted viewing.
Congrats on the new ISP.
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Thanks Jhay!
Hey, I already replied to your suggestion about the contest.
hello people! hmmm. i don’t think if this will help you or not. I do have my own PLDT connection with up to 512 KBps speed last august 2007. I’m paying up to P1,300 montly. The problem is, on my first and second week of connection, I did experience the speed of DSL up to 64 kbps download speed.
for the solution of download speed is: 1Kilobytespersecond = 8Kilobits per second download speed.
thus, 512KBps / 8kbps = 64kbps download speed.
but that was for the first 2 weeks. The thing is, the next preceeding week and months, i did experience the speed of 5.17 Kbps download speed. If you are going to compute for the speed of this connection, it would only give you 41.36 KBps speed. I did download the same file, that i did in the first week and second week, the same site and server.
I’ve called the attention of the company if they are having any improvements, maintenance or something that would affect my connection and they give me answers with no such reason that would cause to reduce the speed of my net.
Also my friend experiences the same problem. he did subcribe to the promotional offer of the company that would cause P999 for the speed of up to 256 KBps. and the same thing happenned after 3 weeks of the connection. then he is now downloading at the speed of 2 kbps.
The big deal here is, I am paying for a service which i can’t achieve at all. i think that PLDT is varying there speed of connection for big bucks. PLDT is a great company but i am disapponted to there service. all i wanna do here is to help others to observe there internet connection. 999 is not just easy money to gain. someone needs to answer this problem. thanks.
i’m plannin on getting pldt mydsl. i was using smart for a year and have expierenced lotsa downtime plus really bad tech support. so now im planning on applying for pltd mydsl. i dont do online gaming. just mostly internet and chat so do you think it would be alright for me? any feedback would be appreciated thank you!
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I was on Smart Bro for 1 year. Although the service was not that bad (at least it gives 70% of its promised speed), it did not give me the speed I desired which PLDT MyDSL provided.
Hey guys. I just wanted to share my experience with PLDT and how to deal with them. I have been dealing with PLDT personnels for almost a year now regarding my DSL connection and plan. I am subscribed to their Professional Plan (Plan 3000). By then, when I applied for it, they offered a speed of up to 5Mbps. Take note – 5 Mbps. After signing up for this plan, about 2 months later, they changed it to Plan 3000 to a speed of up to 3 Mbps.
Before I applied for that plan, I specifically asked them the difference of the 3 different plans they offer – Plan 999, 1995 and 3000. They said that each of them has a different speed levels which is “up to” 1 Mbps for the plan 999, 2 Mbps for plan 1995 and 3Mbps for plan 3000. But take note of the words “up to”. I told them that I don’t care about the maximum speed they can deliver but what my concern is the “minimum guaranteed speed” that each plan offers because that what makes it differs from each of the plans.
So, the person in charge and another person from manila and another from cebu told me that the minimum guaranteed speed that I should be getting is 70% of the plan signed up for and an average of 80% speed all through out if my location is or about 1 KM from the port.
Luckily for me, I am within 1 KM from the PLDT central office from which my DSL is connected. Unfortunately, with the plan that I signed up for, they can only deliver of less than 1.5 Mbps (test taken from the PLDT play which they have currently overhauled to give the “accurate” speed)which is still far below the 3.5 Mbps guaranteed speed.
But before this scenario, the pldt play and the speedtest.net singapore sever registered a very high output for my speed which ranged from 4 Mbps to 6 Mbps even if my connection was very slow. I could tell that my connection was slow due to the video(s) in youtube, ebaumsworld, etc. that they keep on buffering. (Don’t get me wrong, I have a little program running if i browse the net and I have a fast speed computer with dual core 64 bit processor and 2 GB memory.) And to some of my test sites in which I have a benchmark of the speed every hour, (like testmy.net, 2wire.com, etc.) they show a very consistent speed. During peak hours, the testmy.net and 2wire.com show speed that’s almost consistent with my browsing but PLDT play and speedtest.net singapore sever shows a different story otherwise. No matter what time of day, PLDT play and singapore server showed a consistent of 4 Mbps – 6 Mbps speed. But that has changed all now. Singapore server and PLDT play is quite consistent with the testmy.net results.
Enough for that, if you have complains about your DSL, make sure you know the terms or computer lingos or have somebody who knows computer very well to talk to the PLDT “network engineers”. You should demand that you need an “engineer” to fix your problem and not a “trained technician” of PLDT. A lot of their trained technicians don’t really know what they are doing. They will just give you “alibis” to satisfy you or give explanations which is actually not related to the problem you might be experiencing. You, as a subscriber and don’t know much about the networking, you tend to just accept their alibis. And in most cases, if the problem persists, what most of the technicians do is just tell you to reset your modem, turn off your computer or simply they will just reset the port of connection where your DSL is connected. You have to bear in mind though, that any resetting WILL ONLY SOLVE THE PROBLEM “TEMPORARILY”. If the problem is in the connection or the hardware or software which is most likely, the problem will still persist over time. The engineers should locate the real cause of the problem and fix it – not patch it by just pressing the reset button or powering down your system.
Another thing, if you call their 171 or 172 support, be sure to log every phone calls you make. Make a spreed sheet that logs your call – date and time of call, agent you talk to, nature of call, comment regarding the call, etc. This is very helpful for future reference especially if you apply for a rebate.
According to PLDT that they don’t issue rebate if the problem did not last longer than 24 hours. But this is a very bad practice. You as a paying customer, you should demand for a rebate regardless you were down for 1 hour, 2 hours or whatever – as long as you have a service interruption. Let us put this into logic, if they don’t give rebates to customers to a problem that did not persist for more than 24 hours, then they can interrupt their service for 23 hours a day and give you only 1 hour of service daily. Will it be fair enough for you especially if you are paying the full amount every month? The amount you are paying every month for your DSL service should be uninterrupted service for 24/7.
You should call the 171-53 (log your call again) and apply for a rebate. If you have slow connection, complain and ask for rebates too. Tell the PLDT that you are not getting the service you are paying for.
I hope every one will do what I am suggesting and advising. I need every one to do their share so at least PLDT will improve their service. Right now, I am getting a regular/monthly rebate of more than P2000 until they fix the problem.
Hope this information will help you all.
hi! does any body know what MYLA’s email address is? or contact number? we have been experiencing such troublesome headaches with PLDT connections and I just wanted to ask her a few questions about how she deals with PLDT….
like right now, I am about to apply for the PLDT myprofessional..same one she has, and I dont want to experience any problems with that….
please any assistance is appreciated